At the core of any product or service, there are always the users, and it’s the most crucial task to manage them properly. In this course, Managing User Administration in ServiceNow, you’ll learn to administer users in the ServiceNow platform. First, you’ll explore the basics of how users, groups, and roles work. Next, you’ll discover some tools related to user administration. Finally, you’ll learn how to configure single sign-on the platform, which most of the enterprises use to login their users. When you’re finished with this course, you’ll have the skills and knowledge of user administration needed to understand and execute even complex tasks regarding users.
Author Name: Shubham Sinha
Author Description:
Shubham Sinha has been a developer for more than 5 years now and has been working on design and development in the core technology as well as enterprise tools like ServiceNow. He is well acquainted with the multi-tenant and multi-instance architecture on which most of the platforms like ServiceNow, Salesforce and SAP primarily works. He has worked on projects including Field Service Management, Portal Development and Internal Tools and he is very well versed with core features necessary to bui… more

Table of Contents

• Course Overview
  1min
• User Administration
  33mins
• User Administration Tools
  29mins
• Single Sign-on
  23mins