FAQ pages are important because they help your customers be successful with your product; however, there are two main problems. Products that are large in size tend to have large FAQ pages, which makes it difficult for your customers to find the answers they need, and customers may not have access to a device that can clearly display an FAQ page. In this course, Microsoft Azure Cognitive Services: QnA Maker, you will learn how to create an FAQ chat bot using the QnA Maker and Azure Bot Service. First, you will learn how to create question and answer pairs. Next, you will train your knowledge base to understand natural language. Finally, you will connect your knowledge base to a chat bot that can be used in many channels such as websites, Slack, email, and text message. When you are finished with this course, you will have a foundational knowledge of how to create chat bots using QnA Maker and Azure Bot Service.
Author Name: Jesse Dietrichson
Author Description:
Jesse Dietrichson is a Senior Content Developer at Microsoft and has been teaching and authoring technical content his entire career. He began as an instructor for Xamarin University where he taught live mobile development classes using Xamarin. After that, he transitioned into content authoring and built courses that were delivered by live instructors to Xamarin University students. He currently is a member of the Microsoft Learn team and is creating Azure content.

Table of Contents

• Course Overview
  1min
• Create an FAQ Knowledge Base with QnA Maker
  25mins
• Create an FAQ Chat Bot with Azure Bot Service
  9mins