Upgrade your unified communication skills for Microsoft Teams Phone. In this course, Microsoft Collaboration Engineer: Configure and Manage Teams Phone, you’ll dive deep into the world of Teams Phone and gain the expertise needed to optimize communication within your organization. First, you’ll explore the configuration of phone policies for your organization’s unique needs with dial plans, policies for internal and external calling, and call restrictions. Next, you’ll discover auto attendants, optimizing call queues, voicemail integration, and call queue routing methods. Finally, you’ll learn to design emergency calling scenarios including configuring emergency calling locations, establishing policies, location information services (LIS), validating emergency addresses, and enabling external location lookup mode. By the end of this course, you’ll have the skills and knowledge of Teams Phone management to work with different license types and assignments, dial plans, phone number assignments, calling policies, voice routing policies for direct routing users, voicemails, and call forwarding.
Author Name: Naveed Tauhid
Author Description:
Navidut (Naveed) Tauhid is an IT Consultant and Architect with more than 17 years of industry experience. He has deployed, maintained, and troubleshot numerous large-scale enterprise projects for many multinational companies. He has also provided training to thousands of IT students across the globe on various Unified Communication Products and helped them be their technical best. He is a certified CCIE Collaboration Written, CCNP Collaboration, Voicemail and Contact Center Specialist and CCNA R… more

Table of Contents

• Course Overview
  1min
• Configure Teams Phone Policies
  23mins
• Configure Auto Attendants and Call Queues
  14mins
• Configure Dynamic Emergency Calling
  8mins
• Configure and Manage Users for Teams Phone
  6mins
• Configure and Manage Calling Features for Teams Phone
  10mins
• Configure and Manage Direct Routing for Teams Phone
  18mins