When you think of project management software, you might think of Gannt charts and milestones and delivery dates. But before any of that happens, you need to sell the work, plan and resource the project, and also track time and expenses for billing purposes. That’s what the Project Service Automation application is all about: end-to-end support for managing the project sales and delivery process. In this course, Microsoft Dynamics 365 for Project Service Automation, you’ll learn the fundamentals of this important part of Dynamics 365. First, you’ll have a special focus on Opportunities, Quotes, Project Contracts, and Projects. Then, you’ll become familiar with the core entities used in the Project Service application. Finally, you’ll understand how to manage a project through its entire lifecycle: selling the work, creating a detailed breakdown of work, staffing resources to the project, submitting time and expenses, and finally billing the customer. When you’re finished with the course, you’ll have a foundational understanding of Dynamics 365 for Project Service, and how to use it to sell and manage a project.
Author Name: Amber Israelsen
Author Description:
Amber has been a software developer and technical trainer for over two decades, sharing her expertise in AI, machine learning, AWS, and Power Apps with students around the world. She has a knack for making complex tech topics easy to grasp, whether you’re a developer, designer, or business professional. Amber holds certifications in machine learning, AWS, and various Microsoft technologies, including her experience as a former Microsoft Certified Trainer. With a strong background in visual com… more