With its popularity, high usage, and high uptime required for Microsoft Teams phones, clients, devices, and their calling capabilities, comes great challenges to run, maintain, and if required, troubleshoot the Microsoft Teams infrastructure with minimum degradation. The MS-720 – Microsoft Teams Voice Engineer exam also includes these critical topics. In this course, Microsoft Teams Voice Engineer: Monitor and Troubleshoot Teams Phone, you’ll learn to monitor and troubleshoot Microsoft Teams phones, clients, devices and calling related issues. First, you’ll learn how to monitor and troubleshoot Microsoft Teams phone, clients, and devices. Next, you’ll understand how to resolve direct routing connectivity related issues. Finally, you’ll get to know how to monitor and troubleshoot call quality and call capabilities related issues. When you’re finished with this course, you’ll have the skills and knowledge of running maintaining and troubleshooting Microsoft Teams phones, clients and devices effectively for a flawless unified communication and collaboration experience for the end users in your organization.
Author Name: Naveed Tauhid
Author Description:
Navidut (Naveed) Tauhid is an IT Consultant and Architect with more than 17 years of industry experience. He has deployed, maintained, and troubleshot numerous large-scale enterprise projects for many multinational companies. He has also provided training to thousands of IT students across the globe on various Unified Communication Products and helped them be their technical best. He is a certified CCIE Collaboration Written, CCNP Collaboration, Voicemail and Contact Center Specialist and CCNA R… more

Table of Contents

• Course Overview
  1min
• Monitor and Troubleshoot Microsoft Teams Clients and Devices
  38mins
• Monitor Microsoft Teams Phone
  31mins
• Troubleshoot Direct Routing Connectivity
  15mins
• Troubleshoot Call Failure and Call Quality
  27mins