Workplace conflict is inevitable and essential to overcome. In this course, Moving Toward Healthier Conflict in the Workplace, you’ll learn tips and strategies for fostering positive ways of handling conflicts that inevitably arise in your workplace. First, you’ll explore how to foster confidence and workplace solution initiation skills. Next, you’ll discover how to analyze your work environment for signs of unhealthiness and hostility and how to apply yourself to matching conflict situations to the kind of intervention they need. Then, you’ll find out how to assess how well leaders have solved or coped with their teams’ unhealthy conflict, and how to evaluate how well people have coped with unhealthy conflict. Finally, you’ll learn how to improve the level of workplace health through a cycle of analysis and action. When you’re finished with this course, you’ll have the skills and knowledge of moving towards healthier conflict in the workplace needed to foster positive ways of handling conflicts that inevitably arise in your work environment.
Author Name: David Pultorak
Author Description:
David Pultorak, ITIL® Expert, MCSE, MCT, MCP, is founder of Acceleres (2010), which provides training and certification to help individuals and organizations develop and demonstrate the critical capabilities required by digital enterprises, and Pultorak and Associates (2001), a US pioneer in ITIL® consulting, training and courseware. David is a recognized leader in the field of IT Service Management in general and for the application of ITSM for and with Microsoft products and technologies in pa… more

Table of Contents

• Course Overview
  1min
• Fostering Confidence and Workplace Conflict Solution Initiation Skills
  13mins
• Analyzing Your Workplace for Signs of Unhealthiness and Hostility
  7mins
• Matching Conflict Situations to the Kind of Intervention They Need
  11mins
• Assessing How Well Leaders Solve or Cope with Their Teams’ Unhealthy Conflict
  54mins
• Evaluating How Well People Cope with Unhealthy Conflict
  15mins
• Improving the Level of Workplace Health
  21mins