At the core of business analysis is a thorough knowledge of understanding people. In this course, Putting People First as a Business Analyst, you will gain an understanding of how to manage working well with people. First, you’ll discover how to understand people. Next, you’ll explore how to manage conflict and influence others. Then, you will focus on how to advocate for your stakeholders. Finally, you will learn how to create and leverage a network. When you are finished with this course, you will have a foundational knowledge of skills to work effectively with people to be successful in business analysis. This will help you as you move forward in your business analysis career.
Author Name: Heather Mylan-Mains
Author Description:
Heather is from Des Moines, Iowa. She grew up there, pursued her bachelors and graduate degrees there and stayed to raise her family. She is a stimulus for change as a mom, consultant, trainer, speaker and volunteer for IIBA(R). For the past 20+ years she’s helped teams to identify and solve problems in the financial services, insurance and higher education industries. Projects include new system development, process improvements, COTS implementations, and coaching other business analysts. She d… more

Table of Contents

• Course Overview
  1min
• Working Well with People as a Business Analyst
  2mins
• Understanding People
  13mins
• Managing Conflicts
  18mins
• Influencing Others to See the Future
  16mins
• Creating a Sense of Control
  11mins
• Advocating for the Business Need
  14mins
• Knowing When to Get Others Involved
  17mins
• Putting It All Together
  2mins