Almost all of us work in a business environment that is constantly changing, is intense and is unrelenting. 

Your resilience refers to your ability to cope and adapt to crises or stressful situations.  Emotional resilience refers to how you use your emotions to develop your capability to manage your resilience. 

More resilient managers are able to accept life changes and adapt to adversity without lasting difficulties, while less resilient managers have a much harder time with stress and change. 

Emotions are not about being soft and fluffy, they are vital in help you to make hard, direct management decisions.  Emotional resilience can mean managing the emotions that you yourself experience or managing the emotions of those around you.  Good emotional resilience enables you to increase productivity, improve morale, reduce absenteeism, retain your best people and improve team relations. 

In this course, we will explore the role of emotions in management, how and why they contain vital bits of information that can help you make better decisions.  You’ll receive all the information you need.  You will be coached using loads of practical hints that you can use straight away. 

The course is made up of a series of lectures and contains a comprehensive workbook. There are a series of interactive practical activities that involve some engagement with other people and some reflection.