Different people bring along various working styles and behaviors. In this course, Resolving Conflicts with Feedback, you’ll learn to resolve a conflict with constructive feedback. First, you’ll explore the three phases of conflicts and the downsides of conflict escalation. Next, you’ll discover how to apply the principles of constructive feedback and approach conflict resolution. Finally, you’ll learn how to act in common conflict situations and manage them. When you’re finished with this course, you’ll have the skills and knowledge of implementing constructive feedback rules needed to resolve conflicts in an organization successfully.
Author Name: Aleksandra Majkic
Author Description:
Aleksandra grew up in high-tech by bridging the gap between development teams, markets, customers, and decision-makers. She has comprehensive know-how of team leadership, working with top management and industry-leading international clients. She’s passionate about female leadership, effective communications and personal profiling. Aleksandra holds a TA 101 Certified Professional, a certificate for understanding human behavior, communication, and relationships. She is also an IBM Enterprise De… more

Table of Contents

• Course Overview
  1min
• Exploring Conflict Management in the Workplace
  23mins
• Constructive Feedback in Conflict Resolution
  12mins
• Applying Feedback to Different Conflicts
  18mins
• Working with the ‘Conflict Avoider’
  13mins