This course will help clear any confusion you have about the ever growing AI-based products available with Salesforce Einstein. In this course, Salesforce Einstein: The Big Picture, you’ll learn about the features and components that make up Salesforce Einstein. First, you’ll explore all the products available across each cloud. Next, you’ll explore an example of where one company was able to build predictions to improve customer service. Finally, you’ll learn how to start implementing good practices when approaching Einstein products. When you’re finished with this course, you’ll have the skills and knowledge of Salesforce Einstein needed to prepare your company to start using Einstein across Salesforce clouds.
Author Name: Sara Morgan Nettles
Author Description:
Sara Morgan Nettles is a Certified Salesforce Platform II developer, who began her software development career twenty years ago working primarily with Microsoft technologies. She now focuses on sharing her knowledge of developing modern web applications on the Salesforce platform. She has authored numerous books and articles, as well as being a regular speaker at Dreamforce.

Table of Contents

• Course Overview
  1min
• What Is Salesforce Einstein?
  13mins
• Einstein Products for Sales, Service, and Marketing
  29mins
• Einstein Products for Commerce, Analytics, and Developers
  32mins
• Preparing for Success
  17mins