Many industries have been shifting their businesses online, so the need for digital communication has risen greatly. In this course, Scaling up Your Digital Body Language, you’ll learn to communicate effectively in a digital environment. First, you’ll explore the concept of digital body language. Next, you’ll discover the best practices to make your messages clear and enable other parties involved to act in the same manner. Finally, you’ll learn how to employ these rules in communication with customers. When you’re finished with this course, you’ll have the skills and knowledge of effective digital communication needed to prevent misunderstandings, resolve issues, and use communication tools productively.
Author Name: Aleksandra Majkic
Author Description:
Aleksandra grew up in high-tech by bridging the gap between development teams, markets, customers, and decision-makers. She has comprehensive know-how of team leadership, working with top management and industry-leading international clients. She’s passionate about female leadership, effective communications and personal profiling. Aleksandra holds a TA 101 Certified Professional, a certificate for understanding human behavior, communication, and relationships. She is also an IBM Enterprise De… more

Table of Contents

• Course Overview
  1min
• Understanding Digital Body Language
  21mins
• Being a Digital-savvy Communicator
  20mins
• Are You Available and Responsive?
  19mins
• Supporting Customers in a Digital Environment
  14mins
• How Is Digital Body Language Impacting Business?
  13mins