Service Design Conduct Interviews
|
This course will teach you how to get into the mind of the customer to understand their needs and help carve out the best journey and experience for them using a very efficient research method.
As a product person or even a business, the goal is to continuously understand your customer. In this course, Service Design Conduct Interviews, you will learn how to understand the customer, their needs, desires, motivations; helping carve out the best journey and experience for them. First, you will explore an overview of “what” and “why” service design. Next, you will discover the specific kinds of interviews and how best to carry them out. Finally, you will learn how to make sense of all the data you have gathered also seeing case studies. When you are finished with this course, service design conducting interviews as a research method will be second nature to you and in turn you will be able to give your customers the best experience and journey they could ask for.
Author Name: Oghenevovwero Enyoyi
Author Description:
Vovwe Enyoyi is currently the Head of Product for the SME and Digital Bank divisions at Etranzact International PLC, a leading fintech platform serving governments, banks, fintechs, SMEs, and consumers. Prior to this, he was the Technical Product Manager for AI and Integrations at Respond.io, one of Asia’s fastest-growing startups. Vovwe is also the Co-Founder and former CEO of Eternal Workspace, a platform that connects remote workers to peaceful, nearby locations for productivity. With a stron… more
Table of Contents
- Course Overview
1min - Participant Approach: Conducting Interviews
45mins - Sensemaking Overview and Practical Case Studies
32mins
User Reviews
Be the first to review “Service Design Conduct Interviews”
Related Products
Effective Email Communication
Effective email communication is critical to your career relationships and business success. Learn the foundations of solid email communication here.
Designing, Implementing, and Maintaining a Business Continuity Plan
The ability to recover from an incident is crucial to a company's survival. A business continuity plan can help a company quickly recover and survive these critical incidents while maintaining the trust of customers, investors, and vendors.
Using Skype for Business
The Skype for Business platform can be used for calls, conferencing, video, and sharing. Whether you are new to Skype for Business or if you're coming from Lync, this course will get you up and running with everything you need to know to simplify communication.
Gemini in Google Meet
Gemini for Google Workspace is an add-on that provides users with access to generative AI features.
SharePoint Online Essentials
In this course, SharePoint Online Essentials, you'll learn the basics of getting started with SharePoint Online, including news posts, document libraries, lists and more.
Product Management: Stakeholder Management
This course will teach you how to identify product stakeholders effectively, arrange them in priority groups, and engage with them in suitable ways.
There are no reviews yet.