Before kicking off a service design project, you’ll want to plan around some key stages in order to increase your success. In this course, Service Design Getting Started, you’ll learn how to kick-off a successful service design project by defining a clear project scope, identifying the necessary resources, creating and implementing valuable ethnographic studies, and efficiently managing all stakeholders. First, you’ll explore how to define the project scope and identify the necessary resources. Next, you’ll discover how to develop successful mobile and video ethnographic studies. Finally, you’ll learn how to efficiently manage your stakeholders. When you’re finished with this course, you’ll have the skills and knowledge around getting started with service design needed to implement a highly impactful service design approach.
Author Name: Megan Andrew
Author Description:
Megan Andrew is an end-to-end Product Manager and Freelance Consultant. With extensive experience throughout the product management space, Megan is proficient in relationship & stakeholder management, strategy creation & implementation, project management, platform & sales optimization, and profit maximization. She has managed a range of products across the banking and insurance industries, and successfully started a joint venture business from the ground up.

Table of Contents

• Course Overview
  1min
• Defining the Service Design Project
  20mins
• Developing Ethnographic Studies
  29mins
• Managing Stakeholders
  23mins