Service design can be that bridge that connects multiple components, ranging from people, infrastructure, communication to materials in order to improve the interaction between the service provider, and its users/customers. In this course, Service Design Process and Lifecycle Mapping, you’ll learn to embrace proper processing mapping, including As-Is and To-Be processes. First, you’ll explore your surroundings: the right stakeholder, value network, and ecosystem mappings, and generate your board of innovation by using a trends matrix. Next, you’ll discover which ones are the right design methods from your toolkit with a deep dive on document diary study, service safaris, and user stories. Finally, you’ll learn how to evaluate existing documentation and create process mapping. When you’re finished with this course, you’ll have the skills and knowledge of design services needed to improve the interaction between the service provider and its users/customers.
Author Name: Ada Epistatu
Author Description:
Ada started her IT career as a PL/SQL developer for a large engineering company. She transitioned to a hands on Technical Consultancy role on Oracle Fusion Middleware and Enterprise Architecture for a Big 4. Followed by 5 years as an Entrepreneur. Since 2019 she has rejoined the corporate world. She has experience leading projects, analyzing challenges, and designing technical solutions. Always in pursuit of new knowledge and loves to share breakthroughs with those around her. Ada looks forward … more

Table of Contents

• Course Overview
  2mins
• Getting to Know Your Surroundings
  18mins
• Generating Your Board of Innovation
  12mins
• Choosing the Right Research/Design Methods from Your Toolkit
  25mins
• Embracing Proper Process Mapping
  14mins