Service design can be that bridge that connects multiple components, ranging from people, infrastructure, communication to materials in order to improve the interaction between the service provider and its users/customers. In this course, Service Design Surveys and Analysis, you’ll learn to manage interviews and surveys. First, you’ll start cleaning up your data, aligning it to the end goal, and understand why it’s important to do so. Next, you’ll discover how to work with data manipulation, putting your input into a visual representation, and understanding the tools you have at hand. Finally, you’ll be prepared to manage interviews, develop surveys and establish a research methodology. When you’re finished with this course, you’ll have the skills and knowledge of design services needed to improve the interaction between the service provider and its users/customers through data analysis.
Author Name: Ada Epistatu
Author Description:
Ada started her IT career as a PL/SQL developer for a large engineering company. She transitioned to a hands on Technical Consultancy role on Oracle Fusion Middleware and Enterprise Architecture for a Big 4. Followed by 5 years as an Entrepreneur. Since 2019 she has rejoined the corporate world. She has experience leading projects, analyzing challenges, and designing technical solutions. Always in pursuit of new knowledge and loves to share breakthroughs with those around her. Ada looks forward … more

Table of Contents

• Course Overview
  2mins
• Cleaning up Your Data and Why It’s Important
  23mins
• Modelling Behaviours into Data Visualisation
  17mins
• Getting Ready to Manage Interviews
  14mins