Difficult people can make the feedback sharing process hard. In this course, Sharing Feedback with Difficult Personalities, you’ll learn to conduct feedback giving effectively with a difficult persona. First, you’ll explore the ways to recognize and categorize the types of difficult personalities. Next, you’ll discover how to manage the conversation productively and the tips to apply in order to reach the desired goal. Finally, you’ll learn how to work with these people on a regular basis and perform a self-evaluation. When you’re finished with this course, you’ll have the skills and knowledge of sharing feedback with difficult personalities needed to work and communicate with them on a regular basis.
Author Name: Aleksandra Majkic
Author Description:
Aleksandra grew up in high-tech by bridging the gap between development teams, markets, customers, and decision-makers. She has comprehensive know-how of team leadership, working with top management and industry-leading international clients. She’s passionate about female leadership, effective communications and personal profiling. Aleksandra holds a TA 101 Certified Professional, a certificate for understanding human behavior, communication, and relationships. She is also an IBM Enterprise De… more

Table of Contents

• Course Overview
  1min
• Determining Types of Difficult Personalities
  16mins
• Having the ‘Bully’ in a Team
  14mins
• Dealing with the ‘Egomaniac’ or the ‘Narcissist’
  12mins
• Is the ‘Complainer’ Complaining Excessively?
  12mins
• Working Along the ‘Pessimist’
  12mins
• How to Talk with the ‘Pleaser’
  12mins
• Drawing Feedback from the ‘Quiet One’
  12mins
• Improving Feedback Sharing Process
  10mins