With the world shifting to everything online, digital dependency and pressure is higher than ever. In March, PagerDuty saw incidents double across the board for its customers, with significant spikes in industries like online learning and ecommerce. The pressure isn’t letting up, nor are customer expectations. Based on PagerDuty’s data and conversations with thousands of customers, Rachel will talk about the easiest things you can do to make a big difference in reducing operational work from incidents. She’ll also discuss ways to reduce duplicative efforts, surfacing issues, and improve response times to build more reliable teams.
Author Name: Gremlin
Author Description:
Gremlin is a Chaos Engineering service on a mission to help build a more reliable internet. Their solutions turn failure into resilience by offering engineers a fully hosted SaaS platform to safely experiment on complex systems, in order to identify weaknesses before they impact customers and cause revenue loss. Founded by CEO Kolton Andrus and CTO Matthew Fornaciari in 2016, the company has since raised $26.8Million in funding from Redpoint Ventures, Index Ventures, and Amplify Partners. Existi… more

Table of Contents

• Top 5 Things You Can Do to Reduce Operational Load
  27mins