Troubleshoot audio, video, and client issues
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Learn about the troubleshooting approaches for audio, video, and client issues in Teams, including collecting appropriate logs and identifying problems with different reports and dashboards.
Describe key aspects of Teams troubleshooting., Identify call quality issues with call analytics., Identify call quality issues with Call Quality Dashboard., Identify call quality issues with the Direct Routing Health Dashboard.
Prerequisites
A proficient understanding of basic functional experience with Microsoft 365 services.
A proficient understanding of general IT practices, including using PowerShell.
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