In today’s fast-paced world, the ability to communicate using real-time IP voice and video technology is a business necessity. In this course, Troubleshooting Cisco Collaboration Mobility and Media Resources, you will learn how to diagnose and solve many problems that are likely to arise in your collaboration network. First, you’ll learn how to identify the various Cisco mobility collaboration issues you’re working with so that you will be able to isolate the problem areas quickly during troubleshooting. Next, you’ll be able to deploy and troubleshoot a variety of Cisco media resources, such as Conference Now, trusted relay points, transcoders, media termination points, and multicast music on hold. Finally, you’ll see how to implement an action plan that uses a systematic troubleshooting approach to provide consistent network services and minimize service interruptions. When you’re finished with this course, you’ll have the skills and knowledge needed to troubleshoot Cisco mobility and media resource deployments.
Author Name: Sean Douglas
Author Description:
Sean Douglas has more than 17 years of experience working extensively with Cisco technology. He didn’t always understand how IP networks, voice, and video solutions work. Sean remembers clearly what it was like to start from the beginning, when everything was new and somewhat confusing. Fortunately, he had some exceptional teachers that took the time to explain things in plain terms. He also has an enthusiasm for learning and finding solutions. Sean brings that same passion for learning and enth… more

Table of Contents

• Course Overview
  2mins
• Troubleshooting Device and Extension Mobility Issues
  45mins
• Troubleshooting Unified Mobility and Mobile Voice Access Issues
  36mins
• Troubleshooting Conference Bridge and Music on Hold Issues
  40mins
• Troubleshooting Media Termination Point and Transcoder Issues
  29mins
• Solving Media Resources and Mobility Trouble Tickets
  21mins