Understanding Customer Service Processes and Procedures
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Most support centers have documented processes and flow charts. This course will provide a look into the value of help desk flow charts and FAQ procedures necessary to ensuring a successful customer experience.
Do you strive to increase customer service satisfaction for your company? In this course, Understanding Customer Service Processes and Procedures, you will follow the path of a company that requires customer service processes to improve their overall customer experience. First, you will learn the value of support center customer service policies. Next, you’ll learn about customer service processes and procedures. Finally, you will learn all about flow charts, FAQs, and more. When you are finished with this course, you will have the skills and knowledge needed to ensure a successful customer experience.
Author Name: Theresa Miller
Author Description:
Theresa Miller is an IT professional that has been working as a technical expert in IT for over 20 years. She is a Citrix CTP, Microsoft MVP, VMware vExpert, and has obtained her MBA in IT Management, MCSE, and CCA certifications. Her areas of expertise are in the areas of Exchange, Office 365, Active Directory, and Citrix XenApp and XenDeskop. She has architected, designed, implemented, and led complex projects in all of these areas. She has also done technical writing for Windows IT Pro, Petri… more
Table of Contents
- Course Overview
1min - Understanding the Value of Help Desk Processes and Procedures
28mins - Using Flow Charts for Your Customer Support Needs
17mins - Implementing a Troubleshooting FAQ Knowledge Base
14mins
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