Conflict is unavoidable, and a normal part of our lives both professionally and personally. Many people fear conflict and see it as something to avoid, but conflict handled the right way can be beneficial and bring about positive change. In this course, Understanding Workplace Conflict, you’ll learn about the complexity of conflict. First, you’ll explore the causes and consequences of conflict and the benefits of approaching and solving conflict rather than avoiding it. Next, you’ll discover the most common conflict styles, types, levels, and the responses associated with each. Finally, you’ll learn skills and techniques that will help you navigate and find resolutions for conflict. When you’re finished with this course, you’ll have the skills and knowledge needed to resolve workplace conflict more effectively.
Author Name: Alice Meredith
Author Description:
Alice is a culture strategist and has a deep-rooted passion for cultivating cultures of change and belonging. Alice has 30 years of senior leadership experience in Corporate America and recognized credentials as a Certified Sr. HR Professional (SPHR) and Change Management Professional (CCMP), Alice brings a wealth of knowledge and expertise to each course as she seamlessly integrates cultural strategy into evolving work environments. Known for her innovative approach, Alice has pioneered multipl… more

Table of Contents

• Course Overview
  2mins
• Exploring the Complexity of Conflict
  13mins
• Conflict Response and Resolution
  22mins
• Navigating, Resolving, and Minimizing Conflict
  24mins