Understanding psychology and different cultures have helped us develop the techniques used in negotiations around the world. In this course, Using Negotiating Techniques to Reach Agreements, you’ll learn the proven and widely used negotiation techniques related to the IT industry. First, you’ll explore the concept of negotiations and understand how a negotiation strategy is made. Next, you’ll discover the fundamental rules of negotiation and the basic psychology relevant to negotiations, including how to make rapport and active listening. Finally, you’ll learn how to make use of the practical skills required in a negotiation to walk away and close the best outcome possible. When you’re finished with this course, you’ll have the skills and knowledge of negotiation techniques needed to participate in and even lead professional negotiations.
Author Name: Jan-Erik Sandberg
Author Description:
Jan-Erik Sandberg is an international author and a requested speaker and has coached agile teams since 2001, being a veteran coder. Sandberg is currently CTO at Blue Robot, the world’s first cloud based Automated Storage and Retrieval System (ASRS). Jan-Erik has worked as a leader for a wide range of teams, from small DevOps all the way up to being part of senior management of an internationally listed company represented in 20 countries. His/her main expertise is large scale internationally dis… more

Table of Contents

• Course Overview
  1min
• Understand Negotiation Basics
  37mins
• Planning Negotiations
  45mins
• Being Your Best During Negotiations
  44mins
• Walking Away with the Best Possible Agreement
  23mins