In an ideal world, organizations should be able to confidently demonstrate that they have the right people with the right skills doing the right work at the right time. Unfortunately, one of the most challenging paradigms in business management is “too much work, too few workers, ” and as a result, leadership is forced to ask their people to do more with less. To deliver on expected results, management and their team members must find a consistent way to streamline and optimize the way they manage their workloads. In this course, Using Workflow Management to Fulfill Customer Requests, you will learn how to design and implement three advanced workflow management processes in your organization. First, you will learn how to establish a work planning capability. Next, you will identify the steps needed to define standardized work procedures. Finally, you will learn how to implement an effective reporting capability. When you are finished with this course, you will have the skills and knowledge of Workflow Management needed to guide your organization in the implementation and adoption of these critical processes.
Author Name: Paul Gadbois
Author Description:
Paul is a highly decorated IT Professional with over 19 years of experience in the areas of IT Training, IT Service Management, IT Infrastructure Management, and IT Security. His common sense approach to teaching technology enables Paul to break down complicated content and effectively deliver it to people of all skill levels. As a technical instructor, Paul has held adjunct faculty positions with both William Rainey Harper College and Oakton Community College. He has also held the position of t… more

Table of Contents

• Course Overview
  1min
• Establishing a Work Planning Capability
  34mins
• Defining Standardized Work Procedures
  26mins
• Implementing a Reporting Capability
  20mins