In an ideal world, organizations should be able to confidently demonstrate that they have the right people with the right skills doing the right work at the right time. Unfortunately, one of the most challenging paradigms in business management is “too much work, too few workers.” As a result, leadership is forced to ask their people to do more with less. To deliver on expected results, management and their team members must find a consistent way to streamline and optimize the way they manage their workloads. In this course, Using Workflow Management to Optimize Resource Allocation, you will learn to design and implement four intermediate workflow management processes in your organization. First, you will explore establishing a capacity planning capability. Next, you will discover managing workload allocation. Then you will examine how to define a backlog management capability. Finally, you will learn how to leverage time reporting to improve workflow. When you are finished with this course, you will have the knowledge of using workflow management to optimize resource allocation needed to guide your organization in the implementation and adoption of these critical processes.
Author Name: Paul Gadbois
Author Description:
Paul is a highly decorated IT Professional with over 19 years of experience in the areas of IT Training, IT Service Management, IT Infrastructure Management, and IT Security. His common sense approach to teaching technology enables Paul to break down complicated content and effectively deliver it to people of all skill levels. As a technical instructor, Paul has held adjunct faculty positions with both William Rainey Harper College and Oakton Community College. He has also held the position of t… more

Table of Contents

• Course Overview
  1min
• Establishing a Capacity Planning Capability
  21mins
• Managing Workload Allocation
  19mins
• Defining a Backlog Management Capability
  12mins
• Leveraging Time Reporting to Improve Workflow
  17mins