With more and more employees working remotely, remote communication skills have become increasingly important. This is especially true of VoIP or web-calls. However, in a world full of distractions, deadlines, competing time zones, and a dizzying array of tools, how can you maximize the time you have on these calls? How can you effectively transition from communicating face-to-face with someone in an office to communicating with someone who’s perhaps half a world away? In this course, VoIP and Web Calls: Tips for Better Remote Communications, you’ll learn this and much more. First you’ll learn how to prepare for the call. Then you’ll learn how to effectively lead or participate in the call. Finally you’ll explore the actions to take after the call is complete. When you’re finished with this course, you’ll have a solid understanding of remote communications and how they can help you move forward as an effective communicator in your field.
Author Name: Amber Israelsen
Author Description:
Amber has been a software developer and technical trainer for over two decades, sharing her expertise in AI, machine learning, AWS, and Power Apps with students around the world. She has a knack for making complex tech topics easy to grasp, whether you’re a developer, designer, or business professional. Amber holds certifications in machine learning, AWS, and various Microsoft technologies, including her experience as a former Microsoft Certified Trainer. With a strong background in visual com… more

Table of Contents

• Course Overview
  1min
• Course Introduction
  7mins
• Before the Call: Scheduling and Preparing
  23mins
• During the Call: Managing and Participating
  33mins
• After the Call: Summarizing and Following Up
  9mins
• Course Summary and Next Steps
  8mins