In today’s dynamic work environment, the ability to troubleshoot and provide effective remote support for Windows 11 is essential, especially in the context of hybrid working. In this course, Windows 11 Troubleshooting: Remote Support and Hybrid Working, you’ll learn how you can support and troubleshoot problems on a wide array of PCs, wherever they are in the country or the world. First, you’ll explore the methodology of how to provide high-quality remote support. Next, you’ll discover how to support people who are using their own devices and PCs. Finally, you’ll learn about the tools that can be used to quickly provide support, and to help the end user demonstrate problems and issues to you. When you’re finished with this course, you’ll have the skills and knowledge of supporting remote and hybrid workers needed to effectively and efficiently support people working both at home and around the world.
Author Name: Mike Halsey
Author Description:
Mike is a current Microsoft MVP awardee, and was first awarded in 2011. He is a recognized technical expert in the Windows desktop and troubleshooting with more than twenty books published, including Windows 10 Troubleshooting (second edition), Troubleshooting and Supporting Windows 11, and The Green IT Guide. Can be contacted on Twitter/X @MikeHalsey, BlueSky @MikeHalsey.bsky.social and Mastodon @MikeHalsey@mastodon.social

Table of Contents

• Course Overview
  1min
• Remote Support and Hybrid Working Troubleshooting
  17mins