Writing in the Workplace: Email, Memos, Reports, and Social Messaging
Effective professional writing, which happens consistently and inescapably, is one of the main driving forces of a productive workplace. This course covers the most common features and forms of everyday workplace writing, as well as strategies for creating and refining such writing.
Writing in the workplace is often thought of as something coming in short bursts, or associated with major initiatives. The bulk of workplace writing, though, happens on a sustained, daily basis in the form of emails, memos, interoffice social communication, and routine informal reports. The average worker, regardless of field, generates 10-15 pages of writing a week. Proficiency with and understanding of these writing tasks will increase workplace efficiency and productivity, as well as the ultimate value of the writing itself. This course covers the most common, repeatable types of internal office communication, how to create this writing, and how to revise it for maximum impact and value.
Author Name: Alan Ackmann
Author Description:
Alan Ackmann teaches business and technical writing in the Writing, Rhetoric, and Discourse Department at DePaul University in Chicago, IL, where he lives with his wife and two children. His professional specialties include career development writing and the rhetoric of slideware and presentations. In his spare time, he enjoys jogging, reading, and singing (though not always in that order).
Table of Contents
- Course Overview
1min - The Traits and Functions of Workplace Writing
49mins - Interacting via Email
21mins - Developing Routine and Sensitive Memos
24mins - Understanding Informal Reports
7mins - Field and Trip Reports
13mins - Incident Reports: Documenting When Something Goes Wrong
20mins - Test Reports: Presenting Experiments and Diagnostics
12mins - Investigative Reports: Communicating Different Options
12mins - Progress Reports: Keeping Supervisors Informed About a Project
22mins - Meeting Minutes
14mins - Internal Social Media Platforms: Using Office Instant Messaging
10mins - Your Main Takeaways: Conclusion and Additional Resources
9mins
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