You will learn a set of tools and concrete steps towards a meaningful service design experience in your organization by focusing on how to create customer surveys & interviews and how to analyse & interpret data through visual representations.

This course will teach you how to map a user journey from identifying personas and understanding their emotions to understanding their intentions and expectations.

This course will teach you how to think in terms of services and approach business complexity from a human-centered design perspective.

This course will teach you how to determine your service design scope, successfully develop and implement ethnographic studies, while effectively managing all of your stakeholders.

This course introduces you to the basics of designing hybrid and distributed cloud solutions.

This course introduces you to event-based applications and teaches you how to use service orchestration and choreography to coordinate microservices.

Service Workers bring exciting scenarios such as offline usage and push notifications to the web. This course will cover everything you need to know about Service Workers from their origins, to implementation patterns, to testing considerations.

Organizations increasingly rely on projects to generate value, while emerging methodologies question how project work gets done. This course explores how an adaptive mindset and servant approach help project leaders succeed in any environment.

This course will teach you about the roles, goals, and best practices associated with Scrum and other Agile frameworks.

Learn servlets and JSP technologies the easy way. Enter the world of J2EE

This module will provide you with the framework for how meetings can be designed to align stakeholders on the core challenges within your organization, to be solved with a Microsoft Viva Glint survey program. The information gathered through this process informs your program strategy and design. This module is the first step in your stakeholder alignment journey.

Not only can copilots created in Microsoft Copilot Studio be used in text based scenarios such as SMS and chat conversations with customers, but they can also be used as interactive voice response (IVR). This module explores how to set up a Microsoft Copilot Studio copilot to use voice.