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IT Governance Implementation Fundamentals
In this course, you will learn the fundamentals of implementing IT Governance in any organization. You should take this course if you want to start understanding the step by step approach to process assessment and the IT Governance lifecycle.
IT Outsourcing – Dealing with Outsourcing Risks
In this course, you will learn to identify and mitigate staff, vendor, contract, and communication-related risks to your outsourcing projects.
IT Outsourcing – Preparing for an Outsourcing Initiative
IT outsourcing is simply part of the way modern organizations do business today. This course will teach you the fundamental concepts of IT outsourcing and provide you with a framework to prepare for an outsourcing project.
IT Outsourcing – Running an Outsourcing Initiative
In this course, you will learn to identify the common issues that arise in an IT outsourcing project, and you will be presented with tips and tricks necessary to mitigate these threats to your IT outsourcing project.
IT Outsourcing – Vendor Selection and Contracting
IT outsourcing is commonplace in modern IT. This course will teach you how to select the best vendor for your outsourcing project and how to set up a strong IT outsourcing contract.
IT Professional Fundamentals: Hardware
This course will teach you how to determine which type of IT computer hardware should be used as well as how to connect components to computers including storage and multifunction print devices.
IT Professional Fundamentals: Hardware and Network Troubleshooting
A+ technicians must have the ability to diagnose and solve problems that occur in IT-related hardware and network environments. This course will teach you how to solve inevitable hardware and network problems in as little time as possible.
IT Professional Fundamentals: Mobile Devices
Any aspiring computer technician must be familiar with mobile devices. From smartphones to tablets and laptops, this course will teach you about the unique hardware and software challenges of portable computers and phones.
IT Professional Fundamentals: Networking
Networking is what connects the world together! This course will teach you the basic concepts and services of networking.
IT Professional Fundamentals: Operating Systems
If you want to understand computers, start with operating systems: the software that communicates with both hardware and application programs. This course will teach you key features of the most popular operating systems: Windows, macOS, and Linux.
IT Professional Fundamentals: Operational Procedures
Organizational policies are normally based on adherence to applicable laws and regulations. This course will teach you how to ensure that IT activities are executed in alignment with organizational policies.
IT Professional Fundamentals: Security
Any aspiring computer technician must know how to implement security. This course will teach you all aspects of computer security, from physical and logical security concepts to the details of secure protocols, malware protection, and authentication.