This course will provide to you a set of tools and concrete steps towards a meaningful service design experience in your organization by focusing on process and lifecycle mapping.

This course will teach you both the theory and the application of how to complete a service blueprint

This course will teach you how to effectively run strategy workshops and go from ideas to their successful implementation.

Service Workers bring exciting scenarios such as offline usage and push notifications to the web. This course will cover everything you need to know about Service Workers from their origins, to implementation patterns, to testing considerations.

Organizations increasingly rely on projects to generate value, while emerging methodologies question how project work gets done. This course explores how an adaptive mindset and servant approach help project leaders succeed in any environment.

This course will teach you about the roles, goals, and best practices associated with Scrum and other Agile frameworks.

Setting Expectations on Data Science Projects with Kathleen Maley at the 2019 Women in Analytics Conference.

This course will teach you how to prepare a workstation for forensic analysis using virtual machines, hardware and software tools.

In this course, you’ll learn how to set up a malware analysis sandbox for discovering indicators of compromise specific to the variants of malware threatening your organization.

This course will teach you how to use Snowflake for creating databases and tables plus using the SQL language for inserting and extracting data in a cloud data warehouse.

This course will teach you what the Virtual Agent is and how to enable and configure it in ServiceNow.

This course will help you prepare for the Salesforce Certified Sharing and Visibility Designer exam. Using a real-world scenario involving a global company you will learn how to share files, along with reports and dashboards.