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Understanding Customer Service Processes and Procedures
Most support centers have documented processes and flow charts. This course will provide a look into the value of help desk flow charts and FAQ procedures necessary to ensuring a successful customer experience.
Salesforce Development: Fundamentals
This course will teach you the basics of how the Salesforce platform works and the tools needed to build on the platform both declaratively and programmatically. It will help answer the question of when to use clicks vs. code.
Salesforce Development: Data Modeling and Management
This course will teach you the different types of fields in Salesforce and how to create and manage a data model. It will also teach you the different ways to import and export data in Salesforce.
Salesforce Development: Process Automation and Logic
This course will teach you the different ways to automate and build logic on the Salesforce platform using both declarative tools and code. It will go in depth on the building blocks of Apex and how to use them in both triggers and classes.
Salesforce Development: User Interface
This course will teach you the different types of custom user interfaces that you can build using code on the Salesforce platform. It will go in depth on when to use each one, along with some common security vulnerabilities and how to resolve them.
Deliverability in Salesforce Marketing Cloud
Deliverability is the key to ensuring you are reaching as much of your audience as possible. This course will teach you how to build a strong sender reputation and maintain high email deliverability for your Salesforce Marketing Cloud domain.
Salesforce Security: Getting Started
This course will help you get started towards completing the Salesforce Certified Sharing and Visibility Designer exam. Using complex customer scenarios, you will learn how to evaluate the use of object, field-level, role, and security settings.
Share Salesforce Data Across Users, Groups, and Roles
This course will help you prepare for the Salesforce Certified Sharing and Visibility Designer exam. Using a real-world scenario involving a global company you will learn how to share data across users, groups, and roles.
Share Files, Reports, and Dashboards in Salesforce Lightning
This course will help you prepare for the Salesforce Certified Sharing and Visibility Designer exam. Using a real-world scenario involving a global company you will learn how to share files, along with reports and dashboards.
Manage Account Access with Salesforce Territory Management
This course will help you prepare for the Salesforce Certified Sharing and Visibility Designer exam. Using a real-world scenario involving a global company you will learn how to manage account ownership using Enterprise Territory Management.
Configure Team Sharing and Grant Access in Salesforce
This course will prepare you for the Salesforce Certified Sharing and Visibility Designer exam. You'll also learn how to optimize Salesforce CRM in a real-world scenario to share data records in a powerful way.
Advanced Sharing and Visibility Features in Salesforce
Sharing and Visibility in Salesforce is a complex subject. This course will take you under the hood exploring sharing calculations, Apex managed sharing, manager group sharing and more.
Share Salesforce Data with Experience Cloud and External Users
This course will prepare you for the Salesforce Certified Sharing and Visibility Designer exam. Using a real-world scenario, you will learn how to plan and configure external sharing for a customer community site created with Experience Cloud.
Using Salesforce Marketing Cloud Connect
This course will give you an overview of Marketing Cloud Connect’s main features, and increase your understanding of know how to use Marketing Cloud Connect to design and deliver connected, personalized experiences to your customers.
Salesforce Sharing and Security Fundamentals
Security and record sharing is at the core of any successful organization and many Salesforce certification exams. This course will teach you about the essential skills permissions, profiles, secure code, and sharing on the Salesforce platform.
Salesforce Einstein: The Big Picture
The Salesforce Einstein Platform brings the power of AI to most Salesforce products which can be daunting. This course helps eliminate confusion by looking at all that Salesforce offers with their Einstein Platform.
Salesforce: Executive Briefing
Is it time to choose a customer relationship management (CRM) platform for your company? This course will teach you high level capabilities of the Salesforce CRM platform.
Salesforce Development: Testing, Debugging, and Deployment
This course will teach you the different ways to test, debug, and deploy on Salesforce. It will go in depth on each one, cover why they’re important, and give you some tips for expanding your full developer repertoire.
Key Features of Pluralsight
- Skill Assessments Pluralsight's Skill IQ and Role IQ features allow learners to assess their current skills and determine which areas require improvement. These personalized assessments provide insights into where users stand compared to industry standards, guiding them toward the most suitable courses.
- Learning Paths The platform offers well-structured learning paths that guide learners through a series of courses designed to develop specific skills. Whether you're aiming for certification or mastering a new programming language, Pluralsight’s learning paths ensure that you systematically achieve your learning objectives.
- On-Demand Courses Pluralsight’s courses are available on demand, which gives learners the flexibility to study at their own pace. This allows working professionals to balance their learning with their job responsibilities.
- Enterprise Solutions In addition to individual learning, Pluralsight provides enterprise solutions that help organizations manage and track the learning progress of their teams. Companies can benefit from tailored learning paths, assessments, and analytics to ensure that their workforce stays competitive.
- Offline Viewing Learners can download courses and view them offline using Pluralsight's mobile app, making it convenient for users to continue learning even without an internet connection.
- Certification Preparation Pluralsight offers courses that prepare learners for a wide range of professional certifications in areas such as AWS, Microsoft, Google Cloud, and CompTIA. These courses help professionals gain the credentials they need to advance in their careers.
- Interactive Learning Pluralsight's hands-on learning experience allows users to practice what they learn in real-world scenarios. The platform offers interactive labs and projects where learners can apply their skills in simulated environments.
Pluralsight Pricing and Plans
Pluralsight offers a variety of pricing plans to accommodate both individual learners and enterprises.- Individual Plans: Starting with a free trial, individuals can subscribe to the monthly or annual plan. The annual subscription provides significant savings and access to the entire course library.
- Team Plans: For businesses, Pluralsight offers team and enterprise-level solutions with advanced analytics, reporting features, and role-based learning pathways. These plans ensure that teams can collaborate and learn efficiently while tracking their progress through in-depth analytics.
Why Choose Pluralsight?
- Expert-Led Content All courses on Pluralsight are created by industry experts who bring real-world experience and knowledge to the table. This ensures that learners get the most up-to-date and relevant information.
- Constantly Updated Courses Pluralsight continuously updates its course content to reflect the latest industry trends, ensuring that learners always have access to the most current skills and knowledge.
- Diverse Range of Topics From cybersecurity and IT operations to creative topics like video production and design, Pluralsight offers courses across a diverse range of subjects, making it a one-stop solution for tech professionals and creatives alike.
- Personalized Learning Pluralsight provides a personalized learning experience with its skill assessments and role-specific learning paths. This feature ensures that learners only focus on areas they need to improve, saving time and effort.
Popular Courses Offered by Pluralsight
Some of the most popular courses on Pluralsight include:- JavaScript: Getting Started Ideal for beginners, this course provides a comprehensive introduction to one of the most widely used programming languages in web development.
- AWS Certified Solutions Architect - Associate This course prepares learners for the AWS certification exam and equips them with the skills needed to design robust cloud architectures.
- Python Fundamentals Perfect for learners new to Python, this course covers the basics of programming in one of the most versatile programming languages.
- CISSP Certification Prep Aimed at cybersecurity professionals, this course prepares learners for the CISSP certification, covering critical areas of information security.